PAYMENT OPTIONS

IN STORE  |  Cash - Eftpos - Visa - Mastercard - GENERICS Gift Card

ONLINE  |  Visa - Mastercard - Apple Pay - Shop Pay - GENERICS Gift Card 

Wholesale and bulk orders above $500 will attract a credit card fee of 1.5% 

 

ONLINE ORDERS

Fast, easy, anywhere, anytime.

To place an order online, we will prompt you to include your full name, email, phone number and physical address for safe delivery.

Log in anytime to view and track all your orders securely in one space.

Sign up to Eco Rewards Member to access exclusive member only offers & prices when you shop.

Take advantage of our exclusive ONLINE ONLY SHIPPING RATES 

GENERICSESHOP.COM 

 

 

DELIVERY OPTIONS

Click + Collect

 

Order online ahead of the queue and we'll pack your goods ready for pick up. Select Click + Collect at the check out and we'll send you a notification via text when your order is ready for pick up.

Please show your notification / proof of ID upon pick up. 

Shipping

 

NEW PREMIUM SERVICE*

Metro & Regional =  $12.95 flat rate
or Spend $100 or more = Free 

* Rail Domestic Only. Allow (3-5 working days).

After dispatch please allow up to 3 business days for delivery Australia wide. 

We do not require you to be present to receive the goods, however a secure drop zone by your door should be made for any parcel drop off. All orders placed, require a physical address as our express service cannot deliver to Parcel collect or PO Boxes.

Shipping is calculated at $80 per $150 spent.

After dispatch please allow up to for 10 - 14 working days for international deliveries. International locations are deliverable via physical address only and must be signed on delivery.

We ship to the following countries outside of Australia:
Belgium, Brunei, Bulgaria, China, Cambodia, Canada, Denmark, France, Germany, Greece, Hong Kong, Indonesia, Italy, Japan, Korea, Malaysia, Netherlands, New Zealand, North America, Norway, Poland, Portugal, Russia, Singapore, Spain, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, and Vietnam.

Standard Domestic Capital city (up to 2 pcs ) $15

Standard Domestic Capital City (up to 4 pcs ) $25

Standard Domestic Regional City ( up to 4 pcs ) $25

Express Domestic Capital City (up to 4 pcs) $35

Once you have placed your order online, we recommend opting in to receive direct text updates as your order progresses. This can be selected on the order confirmation window, just after you have completed the payment processing step online. 

By default we will send all order confirmations and updates directly to your email.

 Once goods are ready for dispatch, you will receive a live tracking number so you can view the transit status of your delivery order online. You will be able to access all order history details when you are logged in to your GENERICS online client account.

 

Please allow 4-10 working days for metro deliveries and 7-10 working days for regional deliveries within Australia.

Your delivery will be made from Monday - Friday between 9am - 5pm local time.

Should this date fall on a public holiday, a redelivery will be scheduled for the following working day.

If your parcel was undeliverable or unclaimed under your address, it may be returned to our head office. In this case, please contact to rebook your order for a redelivery. In these instances, redelivery will be at your expense.

We will do our best to ensure your parcel is dispatched on time. However, once your delivery is on its way, we take no liability for refunds due to delayed transit services, beyond our physical and practical control. If you have any concerns, please contact us directly.

Your delivery order includes insurance to the value of the products purchased on your tax invoice. If you require additional security for your delivery, please contact us within 24 hours of your order being placed to arrange additional options.

 

Risk of delivery delay falls under responsibility of the shipping company upon dispatch. GENERICS will not be held liable for delays however will endeavour to do our best to follow up any issues promptly.

Once the goods are formally delivered, we do not hold responsibility for any lost, stolen parcels, nor undelivered packages where the name or address you have submitted is incorrect. 

All products and shipping purchased through GENERICS are marked in AUD and include GST for Australian destinations only. International customers are responsible for paying local taxes / tariff / custom duties etc. when shipment enters their country.