SAVE - EARN - GAIN - REDEEM.

We love to reward our regular clients, so that's why we've introduced our new loyalty program: GENERICS ECO REWARDS.

 BECOME A MEMBER FOR FREE to access exclusive instore savings including our  2 GET 1 FREE & HALF PRICE REFILLS*. Members will also EARN rewards with every dollar spent and support action you take. GAIN access to exclusive MEMBER ONLY deals and offers. REDEEM rewards for CASH BACK coupons, saving you off your next spend. 

MEMBER BENEFITS

(* 2G1F offer is valid instore only, is excluded during promotional periods or in conjunction with other promotional codes . **Includes full priced GENERICS Brand Refillable Candles, Diffusers, Perfumery, Room Spray, aromatherapy items only.  Excludes additional extras, replacement/cleaning fees, gift boxes, vouchers, MYO services. Single promo per transaction only. See price list for updates).

HOW MUCH DOES IT COST TO BECOME A MEMBER OF GENERICS ECO REWARDS ?

Absolutely nothing! It's free to join.

 HOW DO I BECOME A MEMBER & EARN REWARDS?

- ONLINE-

Simply hop onto our website and look for the green Eco Rewards icon.

Click 'Join now'.

Enter your details and VERIFY your email. This will activate your account and earn your 45 'Sign Up' Eco Rewards. Enter your birthdate 30+ days ahead to qualify for 300 bonus Eco rewards. Once logged in, you can view, manage and redeem your rewards.

Ensure you are logged in every time you shop to earn Eco Rewards with every spend. 

- IN STORE -
Tell us you want to become a member and we'll sign you up.

Once signed up, we will automatically allocate your Eco Rewards with any transaction you make on the day.

After you leave the store ensure you ACTIVATE your account online using the same details. 

Simply hop onto our website and look for the green Eco Rewards icon.

Click 'Join now'.

Enter your details and VERIFY your email. This will activate your account and earn your 45 'Sign Up' Eco Rewards. Once logged in, you can view, manage and redeem your rewards.

 There are many ways to earn Eco Rewards, just see above!

CAN I EARN REWARDS ON PREVIOUS SPENDS?

No. Your rewards accumulate only from your first purchase as an official member.

If you are not a member, you will need to sign up and create a profile account first to begin collecting rewards. You can do this in store or online.

If you are logged in and cannot see your rewards from a previous purchase, please complete the CONTACT US form below and include your receipt number/proof of purchase so we can follow this up for you.

HOW DO I REDEEM ECO REWARDS FOR COUPONS?

Hop online and log in via the Eco Rewards icon to view your rewards balance. Your first opportunity to redeem a coupon will appear once you have gained 300 points.

When you have reached 300+ rewards a ‘View’ button will appear next to 'Order Discount' reward. Click and then select 'Redeem'.

Find your Eco Rewards coupon under 'Your Rewards'. The unique code that is ready for use online or in store. Click 'Apply Code' to automatically add the discount to your cart. 

Your new rewards balance is displayed at the top the home panel. Your next opportunity to to redeem rewards will appear as you continue to earn.

HOW DO I USE MY ACTIVE ECO REWARDS COUPONS?

- ONLINE -

Find your Eco Rewards coupon under 'Your Rewards'. The unique code that is ready for use online or in store. Click 'Apply Code' to automatically add the discount to your cart. 

Alternatively copy the code and enter it at check out in the discount code section.

- IN STORE-

Find your Eco Rewards coupon under 'Your Rewards'. The unique code that is ready for use online or in store.

Please show us your Eco Rewards coupon code at a service counter and we will apply it to your purchase.

HOW DO I ADD MY BIRTHDAY TO MY MEMBERSHIP? ***

Hop online and log in via the Eco Rewards icon.

Select ‘Ways to Earn’, from here you can see ‘Celebrate a Birthday’.

Click ‘Edit Date’ to enter your birthday.

*** To qualify for 300 birthday rewards , you must enter your date at least 30 days prior. We recommend entering your birthday upon activation. 

I RECEIVED A BIRTHDAY EMAIL WITH MY 300 REWARDS, HOW DO I REDEEM?

Follow the link in your birthday email online and log in via the Eco Rewards icon. Your rewards balance will have been updated automatically with the 300 Eco Rewards. 

When you have reached 300+ rewards a ‘View’ button will appear next to 'Order Discount' reward. Click and then select 'Redeem'.

Find your Eco Rewards coupon under 'Your Rewards'. The unique code that is ready for use online or in store. Click Apply Code to automatically add the discount to your cart. 

 You can use your coupon straight away or save it for later use in store or online.

1. One Eco Rewards profile per person.
2. Only active members on our database are able to access the list of benefits listed , including 2get1free instore, half price refills, exclusive offers, early access member sales. 
3. To activate your account, each member must sign up for Eco Rewards and include full name, mobile, email address. You must then VERIFY your email & create a secure password for access.
4. To access your rewards, Click on the Eco Rewards icon located at the bottom right corner of our website homepage to view your profile and your Eco Rewards balance. From here you can follow the earning prompts and redeem rewards for coupons.
5. To allocate rewards in store, please provide staff with your name in store at the service counter, for our team to allocate your purchases to your Eco Rewards profile. To qualify for 300 birthday rewards , you must enter your date at least 30 days prior to the date for the system to enrol your points. We recommend entering your birthday upon activation. We cannot backdate in store spends / points where your details have not been provided or a profile has not been previously created.
6. Eco Reward Coupon codes can be redeemed only when you have reached 300 Eco Rewards. You must log into your profile to view, redeem your rewards and gain access to coupons.
7. Eco Reward coupon codes may not be applied with other offers and discounts. Limited to one coupon entry per order, per member and cannot be used during public sale promotions, where a discount has already been applied.
8. * 'Buy 2 Get 1 Free' is a single instore only offer available only to subscribed members and applicable outside of promotional events and codes.
9. Eco Reward coupon codes may be redeemed in conjunction with the GENERICS Member ‘Buy 2 Get 1 Free' exclusive in store offer only but NOT in conjunction with any other promo offer/code.
10. Eco Reward coupon codes may only be applied to a minimum $20 spend.
11. Eco Reward coupon codes are not redeemable on or for cash products such as the GENERICS Gift Card and GENERICS MYO Perfume Gift Card. This also is not applicable to this list of excluded brands: Bobbleware and Doterra.This list is subject to change without further notice.
12. Eco Rewards are automatically applied against any refunds and exchanges.
13. Management reserves the right to amend, update, suspend or cancel this program at any time without consequence or prior public notice.
14. Management reserve the right to amend, suspend or cancel GENERICS Members from benefiting from the program or from purchasing from GENERICS. These actions may be taken in the cases where a member or person(s) behave in an inappropriate manner or found to abuse the terms of our Eco Rewards loyalty program, store purchase policies or terms of trade.
15. All enquires and concerns relating to our GENERICS Eco Rewards program may to be directed to management by completing the contact us form.
16. To earn GENERICS Eco Rewards for your birthday you must enter the date at least one month prior, otherwise our system will not process your rewards.
17. Staff may request to view ID and verify any profile / transaction information, when redeeming coupons and gift vouchers.
18. Unsubscribing of Eco Rewards membership can be done at any time within the member's profile account or by request to management. Any unsubscribes will result in loss of rewards balance, which cannot be transferrable for cash, credit or to a new member.

Have more questions? Feel free to send us a query by completing the form below.